The bubble has burst, but CRM is a shining light

It’s interesting to be heavily involved here, watching the changes unfolding on the Dubai property landscape. And no I am not talking about the Palms, The World and the other mega projects. The big change on the property landscape here is going on ‘inside’ the developers and real estate brokerages.

The bubble may have burst on the world and UAE property markets, however there are still sales to be made. There is more stock for sale on the market now that at any time in Dubai’s history and there are savvy buyers out there just searching for the right opportunity at the right price.

The big change that we are seeing in the market today is the adaptation of the sales and marketing processes in the leading property firms across the Emirates. Gone are the days of taking orders, the market leaders now understand the need for systemization within their sales and marketing departments to ensure ongoing revenue and survival through these tough times.

We are now seeing a sharp uptake in the implementation of CRM, Sales and Marketing systems across the UAE and broader Gulf region as companies adapt their sales strategies.

Detailed client profiling or “Buyer Matching” as offered by industry benchmark systems such as foxEnterprise give a sustained competitive advantage.

Automated business processes or workflows are now also routinely being implemented as businesses seek never to lose another prospective client.

These tools combined with the power of targeted email and sms marketing campaigns and the increasing effectiveness of property portals such as propertyfinder.ae, ArabianProperty.com and Dubizzle are ensuring that the real estate market in Dubai is still alive and kicking.

If the current trends are anything to go by, then I can only anticipate that the level of uptake of internal CRM and stock management systems, targeted and bulk e-marketing systems and the use of online marketing through websites and portals should go a long way towards seeing many of the existing players in the local property market not only come through this difficult period, but emerge on the other high as much more efficient and competitive real sales and marketing houses.